Support-MSWER

After Sales

After-Sales Policy

Customer Center

With customer satisfaction as the core goal, build an end-to-end service loop to achieve full process coverage from problem discovery to resolution.

Responsibility and accountability

Adhere to the values of "perseverance, cooperation, responsibility, sharing, and change" to ensure integrity, professionalism, and efficiency in the service process

Mutual benefit and win-win

Enhance customer trust and dependence through high-quality service, and promote the company's transformation from "selling products" to "product+service" model

Quick response mechanism

Telephone after-sales service: 15892488176 (7 * 24-hour service), providing free product usage consultation and troubleshooting (phone/video), responding to customer technical inquiries or complaints within 1 hour. Repair time: Complete fault diagnosis within 2 working days for returned equipment and repair within 2 working days.

Full process closed-loop management

Adopting a standardized order process to track service progress, with orders to follow, ensuring that issues can be traced and reviewed.

Professional team support

Engineers are proficient in product and fault diagnosis, with on-site debugging, remote guidance, and cross departmental collaboration capabilities.

OEM Services

Focusing on high-end intelligent industrial power supply manufacturing

Professional OEM OEM OEM+ODM design services

OEM OEM branding

Your brand, we make it smart! Mature production line, strict quality control, and fast delivery.
ODM design

Your vision, we make it come true! We offer electrical design, structural design, circuit design, and R&D customization of core modules. One-stop solution, helping brands soar!

Promises

Brand Promise

Strong technical strength

Maxwell has its own factory and R&D team, with strong technical strength. The company has a good customer reputation in the field of electrical control, and its products are stable and reliable!
Extremely cost-effective

The company has excellent production equipment and advanced testing methods. It has passed national quality certification and EU CE certification, and has a sound quality management system. The factory directly supplies products at competitive prices!
Multi layer quality inspection

The product components are all from well-known brands, although the cost is high, the quality is reliable. During production, each layer is tested and qualified before entering the next process. Before leaving the factory, it must undergo aging tests to ensure stable performance!
Worry-free after-sales service

All products sold are guaranteed for one year, with free repairs in case of malfunctions within one year. We provide lifelong technical support and maintenance for the equipment, and have a professional staff to follow up and manage the service without any disconnection. The progress is guaranteed, and we respond quickly 24 hours a day, so that customers have no worries.